At Sarvento, we make every effort to deliver fresh, authentic, and top-quality items. If for any reason you are not satisfied, our return and refund policy protects your purchase.
Please inspect your goods upon delivery. If anything is damaged or incorrect, inform the delivery rider immediately or send a photo on WhatsApp.
1. Eligible Conditions for Return or Refund
- Spoiled or Rotten Produce: Rotten vegetables, fruits, or sour milk upon receipt.
- Wrong Item Delivered: Items differing from your approved order list.
- Damaged Packaging: Leaking bottles, torn packets, or broken seals.
- Expired Products: Packaged goods past their expiration date.
- Missing Items: Items billed but omitted from the delivery bag.
2. Notification Timeframes
Due to the perishable nature of fresh items, the following timeframes apply:
- Fresh Goods (Vegetables, Fruits, Dairy, Bread): Inform immediately upon delivery or within 2 to 4 hours.
- Groceries & Packaged Goods: Inform within 24 hours of delivery.
3. Simple Return & Refund Process
- Take a clear photo or short video of the damaged or incorrect item.
- Send it to our official WhatsApp (+91 93407 12750) along with your name and brief issue description.
- Our customer support team will review your report within 15 to 30 minutes.
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Immediate Replacement: A rider delivers fresh replacement items free of charge, OR
Full Refund: 100% refund credited instantly to your UPI account (GPay/PhonePe/Paytm) or cash.
4. Non-Refundable Scenarios
- Requests made after the designated notification window.
- Items consumed or used before filing a complaint.
- Items spoiled due to improper storage after delivery (e.g. leaving chilled items in direct sunlight).
- Change of mind after delivery without any quality defect.
5. Cancellation Policy
You can cancel your order free of charge before our rider departs from the market. Simply text 'Cancel My Order' on WhatsApp.